Remote Patient Accounts Specialist | Work from Home

BCA Financial Services, Inc.

Clayton (MO)

Remote

USD 19,000 - 28,000

Full time

2 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

GAP insurance

Life insurance

401(k) with company match

Paid time off

Paid holidays

Company-provided equipment

Job summary

BCA Financial Services, Inc. is hiring for a full-time call center role focused on helping patients understand their accounts with empathy and clarity. You will handle inbound and outbound calls, offer payment options, and document interactions in our systems from a home-based setup.

We provide the equipment, training, and support you need. The role offers a Monday–Friday schedule, competitive benefits, and opportunities for monthly bonuses based on performance.

Qualifications

1+ year of experience in a call center, customer service, billing, or collections
Strong communication and problem-solving skills
Ability to build trust and work through sensitive conversations
Basic knowledge of medical terminology (preferred)
A reliable, detail-oriented work style

Responsibilities

Talk with patients to help them understand their accounts and find solutions
Offer payment options such as full balance payment, payment plans, and/or financial assistance where applicable.
Handle a high volume of inbound and outbound calls
Accurately document interactions in our systems
Meet performance goals (with support and coaching along the way)

Skills

Customer service

Communication

Problem-solving

Empathy

Documentation

Job description

We provide the equipment, training, and support you need. The role offers a Monday–Friday schedule, competitive benefits, and opportunities for monthly bonuses based on performance.

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