Remote Patient Accounts Specialist

BCA Financial Services, Inc.; Orlando (FL); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Monthly bonus

Medical, dental, vision, GAP, and life

401(k) with company match

Paid time off and paid holidays

Company-provided equipment

Job summary

BCA Financial Services, Inc. is hiring a customer service representative to help patients resolve their accounts with empathy and professionalism. This full-time, work-from-home role offers a Monday–Friday schedule and a starting pay of $17 per hour plus monthly bonuses.

You will communicate with patients, present payment options, document interactions, and strive to meet performance goals with coaching. The position requires 1+ year in call center or related field, strong communication, and a

Qualifications

• 1+ year in call center, customer service, billing, or collections.
• Strong communication and problem-solving skills.
• Ability to build trust and handle sensitive conversations.
• Reliability and detail-oriented work style.

Responsibilities

• Talk with patients to help them understand their accounts and find solutions.
• Offer payment options such as full balance payment, payment plans, and financial assistance.
• Handle a high volume of inbound and outbound calls.
• Accurately document interactions in our systems.
• Meet performance goals (with coaching).

Skills

Call center experience

Customer service

Communication

Problem solving

Medical terminology

Detail oriented

Trust building

Job description

BCA Financial Services, Inc. is hiring a customer service representative to help patients resolve their accounts with empathy and professionalism. This full-time, work-from-home role offers a Monday–Friday schedule and a starting pay of $17 per hour plus monthly bonuses.

You will communicate with patients, present payment options, document interactions, and strive to meet performance goals with coaching. The position requires 1+ year in call center or related field, strong communication, and a