Remote Part-Time Retention Specialist: Boost Client Loyalty

Endurance; United States; Remote; USD 25,000 - 29,000; Part time

Job summary

Endurance is seeking a bright, energetic Part-Time Customer Retention Representative to join our remote team. In this role you will focus on retaining business clients and educating customers on the value of renewing their Vehicle Service Contracts, with a pay rate of $18.00 per hour and potential commission.

Responsibilities include improving retention rates, handling customer concerns in a fast-paced call-center setup, using CRM to manage multiple platforms, and supporting contract

Qualifications

• High school diploma or GED certificate.
• Minimum 2 years of retention experience or a similar role.
• Minimum 2 years of sales experience.
• Experience in customer support and conflict resolution.
• Computer proficiency.

Responsibilities

• Consistently increase retention rates and achieve retention goals.
• Overcome customer's concerns and reinforce the value of renewing contracts.
• Work in a busy call-center environment with CRM across platforms.
• Identify new opportunities and negotiate renewals.
• Explain contracts and manage ongoing customer relationships.
• Collaborate with management; camera usage is required for training.

Skills

Retention experience

Sales experience

Customer support

CRM proficiency

Communication

Education

High school diploma or GED

Tools

CRM software

Job description

Endurance is seeking a bright, energetic Part-Time Customer Retention Representative to join our remote team. In this role you will focus on retaining business clients and educating customers on the value of renewing their Vehicle Service Contracts, with a pay rate of $18.00 per hour and potential commission.

Responsibilities include improving retention rates, handling customer concerns in a fast-paced call-center setup, using CRM to manage multiple platforms, and supporting contract