Customer Retention Representative

Endurance; Chicago (IL); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Competitive salary with uncapped commission

Paid training and upward mobility

401(k) with company match

Medical, Dental and Vision Insurance

Casual dress code

Work-from-home environment

Job summary

A national vehicle service company in Chicago seeks enthusiastic Retention Representatives to promote client retention and educate customers on the importance of Vehicle Service Contracts. Candidates should possess strong communication skills, at least 2 years of sales and retention experience, and be proficient with CRM tools. This role involves problem-solving and managing customer relationships in a fast-paced environment. The position offers $18/hour plus commission, with comprehensive benefits including healthcare and 401(k) options.

Qualifications

• Minimum of 2 years of experience in retention or a similar role.
• Strong background in a call-center environment.
• Ability to work with multiple technology platforms.

Responsibilities

• Increase retention rates and achieve retention goals.
• Educate customers on the value of retaining their Vehicle Service contracts.
• Manage existing customer relationships and resolve issues efficiently.

Skills

Communication skills

Customer support experience

Problem-solving

Sales experience

CRM proficiency

Education

High school diploma or GED certificate

Job description

Job Description

Want to work in a fast-paced environment that has unlimited earning potential? Endurance is the place for you! Endurance is looking for bright, outgoing, and energetic individuals to join our growing team of Retention Representatives. As a Retention Representative, your duty is to retain business clients and further educate current customers on the value of retaining their Vehicle Service Contracts.

Key Responsibilities

• Consistently increase retention rates and achieve retention goals.
• Superb listening skills with the ability to overcome customer's initial concerns and objections; ability to keep customers on board through the reiteration of why they purchased a Vehicle Service contract and the continued benefit that the contract provides.
• Strong background in a call‑center environment.
• CRM and technology aptitude to handle multiple platforms at a high volume and fast pace.
• Influence customers to recognize the value of our contracts and identify new opportunities; retain their business and educate the customer to understand the risks associated with canceling their contract.
• Problem‑solving is a must as you quickly identify the root cause of customer issues, pinpoint payment strategies to eliminate those causes and work with clients to implement feasible contract negotiations.
• Help explain contracts and manage existing customer relationships that give them their own piece of mind and worry‑free driving.
• Being interactive and communicative with management and co‑workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management.

Keys to Success

• High school diploma or GED certificate.
• Minimum 2 years of Retention experience or in a similar role.
• Minimum 2 years of Sales experience.
• Experience in customer support and conflict resolution.
• Computer proficiency.
• Phone communication skills.

The candidate(s) offered this position will be required to submit to a background investigation.

Compensation

Compensation: $18.00 + Commission

Benefits

• Competitive salary with uncapped commission potential.
• Paid training and upward mobility — we invest in your growth.
• 401(k) with company match after 90‑days of employment.
• Medical, Dental and Vision Insurance.
• Voluntary Life Insurance.
• Internet Stipend.
• Casual dress code.
• A company culture that supports balancing your work and personal life, including company events, bonding experiences, and a work‑from‑home environment.

Equal Employment Opportunity

Endurance Warranty Services is proud to be an equal‑opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together. Endurance Warranty is an E‑Verify Company.

About Endurance

Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we’re growing rapidly. We’re a fast‑paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best‑in‑class auto repair coverage to customers across the country and protect people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you’ll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow. When you work for Endurance, you’re working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we’re proud to work as a diverse team to serve our customers and our community. Endurance has earned many industry recognitions.