Remote Retention Specialist — Unlimited Commission Potential

Endurance; Chicago (IL); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Competitive salary with uncapped commission

Paid training and upward mobility

401(k) with company match

Medical, Dental and Vision Insurance

Casual dress code

Work-from-home environment

Job summary

A national vehicle service company in Chicago seeks enthusiastic Retention Representatives to promote client retention and educate customers on the importance of Vehicle Service Contracts. Candidates should possess strong communication skills, at least 2 years of sales and retention experience, and be proficient with CRM tools. This role involves problem-solving and managing customer relationships in a fast-paced environment. The position offers $18/hour plus commission, with comprehensive benefits including healthcare and 401(k) options.

Qualifications

• Minimum of 2 years of experience in retention or a similar role.
• Strong background in a call-center environment.
• Ability to work with multiple technology platforms.

Responsibilities

• Increase retention rates and achieve retention goals.
• Educate customers on the value of retaining their Vehicle Service contracts.
• Manage existing customer relationships and resolve issues efficiently.

Skills

Communication skills

Customer support experience

Problem-solving

Sales experience

CRM proficiency

Education

High school diploma or GED certificate

Job description

A national vehicle service company in Chicago seeks enthusiastic Retention Representatives to promote client retention and educate customers on the importance of Vehicle Service Contracts. Candidates should possess strong communication skills, at least 2 years of sales and retention experience, and be proficient with CRM tools. This role involves problem-solving and managing customer relationships in a fast-paced environment. The position offers $18/hour plus commission, with comprehensive benefits including healthcare and 401(k) options.