Remote Client Retention Specialist – Commission-Driven

National Debt Relief, LLC; Lansing (MI); Remote; USD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision Benefits

401(k) with Company Match

Paid Holidays, Vacation, Sick Days

Zusammenfassung

National Debt Relief is seeking an experienced Client Loyalty Specialist (Retention Agent) to support clients at risk of canceling their service. This is a full-time remote role with multiple ET schedules and a strong emphasis on professionalism, active listening, and de-escalation skills.

The role focuses on retaining clients through inbound/outbound communication and digital channels, building rapport, and applying problem-solving strategies to keep them in the program.

Qualifikationen

• 2+ years of phone-based experience in sales, collections, banking, or loan services with a strong focus on persuasion and account management.
• High school diploma required.
• Experience in sales and account management, consistently meeting or exceeding performance expectations.
• Excellent verbal and written communication skills.
• Outstanding interpersonal skills.

Aufgaben

• Engage and retain clients at risk of canceling their enrollment through inbound and outbound calls, email, and digital channels.
• Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients stay in program.
• Follow established quality guidelines to ensure clients are cared for with integrity.
• Show the values and benefits of the program to clients.
• Document client discussions clearly and concisely using Salesforce customer relationship management software.
• Meet performance criteria set forth by the management team (subject to change based on company baselines).
• Adhere to National Debt Relief and Retention department policies and procedures, including any applicable updates.

Kenntnisse

Phone sales experience

Persuasion skills

Account management

Excellent communication

Ausbildung

High school diploma

Tools

Salesforce

Jobbeschreibung

National Debt Relief is seeking an experienced Client Loyalty Specialist (Retention Agent) to support clients at risk of canceling their service. This is a full-time remote role with multiple ET schedules and a strong emphasis on professionalism, active listening, and de-escalation skills.

The role focuses on retaining clients through inbound/outbound communication and digital channels, building rapport, and applying problem-solving strategies to keep them in the program.