Remote Customer Retention & Renewals Specialist

Lowratepate; Monroe, Loganville (GA, GA); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Opportunity for advancement

401(k)

Flexible schedule

Job summary

Peyton Pettus Agency is seeking a Customer Retention Specialist to support ongoing customer relationships, focusing on outreach, policy renewals, and relationship maintenance.

The role is remote, offering opportunities to grow within the team and contribute to retention strategies that enhance customer satisfaction. Ideal candidates have strong communication skills and prior customer service experience.

Qualifications

• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.

Responsibilities

• Communicate with existing customers regarding renewals.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Effective communication

Detail-oriented

Customer service experience

Tools

CRM software

Job description

Peyton Pettus Agency is seeking a Customer Retention Specialist to support ongoing customer relationships, focusing on outreach, policy renewals, and relationship maintenance.

The role is remote, offering opportunities to grow within the team and contribute to retention strategies that enhance customer satisfaction. Ideal candidates have strong communication skills and prior customer service experience.