Remote Client Retention Specialist - Commission Eligible

National Debt Relief, LLC.; Michigan; Remote; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision Benefits

401(k) with Company Match

Paid Holidays

Volunteer Time Off

Sick Days

Vacation

Paid Parental Leave

Transit Benefits

Life Insurance

Pet Health Insurance Discount

Wellness Incentive Program

Job summary

National Debt Relief is seeking a commission-driven Client Loyalty Specialist to support clients at risk of canceling their service. This full-time remote role offers flexible schedules and a base rate of $18 per hour with potential bonuses and commissions.

You will handle inbound and outbound communications, build rapport, and help clients stay on program while documenting discussions in Salesforce. Ideal candidates bring 2+ years of phone-based sales or collections experience, a high school

Qualifications

• 2+ years of phone-based experience in sales, collections, banking, or loan services with a strong focus on persuasion and account management
• High school diploma required
• Experience in sales and account management, consistently meeting or exceeding performance expectations
• Excellent verbal and written communication skills
• Outstanding interpersonal skills

Responsibilities

• Engage and retain clients at risk of canceling their enrollment through inbound and outbound calls, email, and digital channels
• Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients stay in program
• Follow established quality guidelines to ensure clients are cared for with integrity
• Show the values and benefits of the program to clients
• Document client discussions clearly and concisely using Salesforce customer relationship management software
• Meet performance criteria set forth by the management team (subject to change based on company baselines)
• Adhere to National Debt Relief and Retention department policies and procedures, including any applicable updates

Skills

Phone-based sales

Persuasion

Account management

Communication skills

De-escalation

Education

High school diploma

Tools

Salesforce

Job description

National Debt Relief is seeking a commission-driven Client Loyalty Specialist to support clients at risk of canceling their service. This full-time remote role offers flexible schedules and a base rate of $18 per hour with potential bonuses and commissions.

You will handle inbound and outbound communications, build rapport, and help clients stay on program while documenting discussions in Salesforce. Ideal candidates bring 2+ years of phone-based sales or collections experience, a high school