Part-Time Customer Retention Representative

Endurance; United States; Remote; USD 25,000 - 29,000; Part time

Job summary

Endurance is seeking a bright, energetic Part-Time Customer Retention Representative to join our remote team. In this role you will focus on retaining business clients and educating customers on the value of renewing their Vehicle Service Contracts, with a pay rate of $18.00 per hour and potential commission.

Responsibilities include improving retention rates, handling customer concerns in a fast-paced call-center setup, using CRM to manage multiple platforms, and supporting contract

Qualifications

• High school diploma or GED certificate.
• Minimum 2 years of retention experience or a similar role.
• Minimum 2 years of sales experience.
• Experience in customer support and conflict resolution.
• Computer proficiency.

Responsibilities

• Consistently increase retention rates and achieve retention goals.
• Overcome customer's concerns and reinforce the value of renewing contracts.
• Work in a busy call-center environment with CRM across platforms.
• Identify new opportunities and negotiate renewals.
• Explain contracts and manage ongoing customer relationships.
• Collaborate with management; camera usage is required for training.

Skills

Retention experience

Sales experience

Customer support

CRM proficiency

Communication

Education

High school diploma or GED

Tools

CRM software

Job description

Part-Time Customer Retention Representative

Remote Part-time $18.00/hr – $18.00/hr

Remote-Work From HomeJob Description:
Want to work in a fast-paced environment that has unlimited earning potential? Then Endurance is the place for you! Endurance is looking for bright, outgoing, and energetic individuals to join our growing team of Retention Representatives! As a Retention Representative, your duty is to retain business clients and further educate current customers on the value of retaining their Vehicle Service Contracts.

Key Responsibilities :

• Consistently increase retention rates and achieve retention goals.
• Superb listening skills with the ability to overcome customer's initial concerns and objections Abilityto keep customers on board through the reiteration of why they purchased a Vehicle Service contract and the continued benefit that the contract provides.
• Strong background in a call-center environment
• CRM and technology aptitude to handle multiple platforms at a high volume and fast pace
• Influence customers to recognize the value of our contracts and identify new opportunities. Retain their business and educate the customer to understand the risks associated with canceling their contract.
• Problem-solving is a must as you quickly identify the root cause of customer issues, pinpoint payment strategies to eliminate those causes and work with clients to implement feasible contract negotiations.
• Help explain contracts and manage existing customer relationships that give them their own piece of mind and worry-free driving!
• Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management.
• Other duties as assigned or as business needs arise.

Keys to Success:

• High school diploma or GED certificate.
• Minimum 2 years of Retention experience or in a similar role
• Minimum 2 years of Sales experience
• Experience in customer supportand conflict resolution.
• Computer proficiency.

Compensation: $18.00 + Commission

The candidate(s) offered this position will be required to submit to a background investigation. Endurance is an E-Verify employer.

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·