Remote Client Retention Specialist - Commissioned

National Debt Relief; Idaho; Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Paid time off

Parental leave

Transit benefits

Job summary

National Debt Relief is seeking commission-driven Client Loyalty Specialists (Retention Agents) to support clients at risk of canceling their service. This full-time remote role offers flexible ET hours and requires strong listening, de-escalation, and communication skills.

You will handle inbound and outbound communications via calls, email, and digital channels, document discussions in Salesforce, and strive to retain clients while meeting performance targets.

Qualifications

• 2+ years of phone-based experience in sales, collections, banking, or loan services with a strong focus on persuasion and account management.
• High school diploma required
• Experience in sales and account management, consistently meeting or exceeding performance expectations
• Excellent verbal and written communication skills
• Outstanding interpersonal skills

Responsibilities

• Engage and retain clients at risk of canceling their enrollment through inbound and outbound calls, email, and digital channels
• Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients stay in program
• Follow established quality guidelines to ensure clients are cared for with integrity
• Show the values and benefits of the program to clients
• Document client discussions clearly and concisely using Salesforce customer relationship management software
• Meet performance criteria set forth by the management team (subject to change based on company baselines)
• Adhere to National Debt Relief and Retention department policies and procedures, including any applicable updates

Skills

Phone sales

Persuasion

Active listening

De-escalation

Communication

Account management

Education

High school diploma

Tools

Salesforce

Job description

National Debt Relief is seeking commission-driven Client Loyalty Specialists (Retention Agents) to support clients at risk of canceling their service. This full-time remote role offers flexible ET hours and requires strong listening, de-escalation, and communication skills.

You will handle inbound and outbound communications via calls, email, and digital channels, document discussions in Salesforce, and strive to retain clients while meeting performance targets.