Remote Client Retention Specialist - Commission-Driven

National Debt Relief, LLC; Carson City (NV); Remote; USD 38,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) with Company Match

Paid Holidays, Vacation

Job summary

National Debt Relief is seeking commission-driven, experienced Client Loyalty Specialists (Retention Agents) to support clients at risk of canceling their service through inbound and outbound communication and digital channels.

This remote, full-time role offers flexible ET schedule options and a base pay of $18/hr with potential bonuses and commissions. Many team members who apply strong effort earn around $72,000 annually.

Qualifications

• 2+ years of phone-based experience in sales, collections, banking, or loans with persuasion focus.
• High school diploma required.
• Experience in sales and account management, meeting/exceeding targets.
• Excellent verbal and written communication skills.
• Outstanding interpersonal skills.

Responsibilities

• Engage and retain clients at risk of canceling enrollment through inbound and outbound calls, email, and digital channels
• Build quick rapport with clients and apply persuasive rebuttal and problem-solving to keep them in program
• Follow quality guidelines to ensure clients are cared for with integrity
• Show the values and benefits of the program to clients
• Document client discussions clearly using Salesforce CRM
• Meet performance criteria set forth by the management team (subject to change)
• Adhere to National Debt Relief and Retention department policies and procedures, including updates

Skills

Phone-based sales

Persuasion

Account management

Verbal communication

Written communication

Interpersonal skills

Education

High school diploma

Tools

Salesforce CRM

Job description

National Debt Relief is seeking commission-driven, experienced Client Loyalty Specialists (Retention Agents) to support clients at risk of canceling their service through inbound and outbound communication and digital channels.

This remote, full-time role offers flexible ET schedule options and a base pay of $18/hr with potential bonuses and commissions. Many team members who apply strong effort earn around $72,000 annually.