Remote Client Retention Specialist - Commission-Driven

National Debt Relief, LLC.; Tennessee; Remote; USD 36,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) with company match

Paid holidays

Parental leave

Transit benefits

Life insurance

Wellness program

Pet health insurance discount

Job summary

National Debt Relief is seeking commission-driven, experienced Client Loyalty Specialists (Retention Agents) to support at-risk clients through inbound and outbound communications. This full-time remote role emphasizes empathy, active listening, and de-escalation to retain customers and help them stay on track with their financial goals.

The position offers flexible ET-hour schedule options, a base rate of $18/hr with performance-based bonuses, and opportunities for growth within a team focused

Qualifications

• 2+ years of phone-based experience in sales, collections, banking, or loan services with a strong focus on persuasion and account management
• Excellent verbal and written communication skills
• Outstanding interpersonal skills

Responsibilities

• Engage and retain clients at risk of canceling their enrollment through inbound and outbound calls, email, and digital channels
• Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients stay in program
• Follow established quality guidelines to ensure clients are cared for with integrity
• Show the values and benefits of the program to clients
• Document client discussions clearly and concisely using Salesforce customer relationship management software
• Meet performance criteria set forth by the management team (subject to change based on company baselines)
• Adhere to National Debt Relief and Retention department policies and procedures, including any applicable updates

Skills

Phone-based sales

Persuasion

Account management

Communication skills

Active listening

Education

High school diploma

Tools

Salesforce

Job description

National Debt Relief is seeking commission-driven, experienced Client Loyalty Specialists (Retention Agents) to support at-risk clients through inbound and outbound communications. This full-time remote role emphasizes empathy, active listening, and de-escalation to retain customers and help them stay on track with their financial goals.

The position offers flexible ET-hour schedule options, a base rate of $18/hr with performance-based bonuses, and opportunities for growth within a team focused