Remote Overnight Tech Support Specialist - Flexible Benefits

PowerToFly; Illinois; On-site; USD 54,000 - 80,000; Full time

Benefits offered by this job

Flexible work arrangements

401k matching

Paid parental leave

Winter break

Job summary

PowerToFly is looking for a Technical Support Specialist to provide remote technical support to both technical and non-technical customers. In this role, you will troubleshoot and resolve software and network issues while ensuring excellent customer service.

The position requires expertise in company products, SQL proficiency, and the ability to manage multiple support tickets in Salesforce. This is a remote position with a specific compensation range of $54,000 to $80,000.

Qualifications

• Excellent customer service skills.
• Ability to work in a remote and flexible environment.
• Initiative to learn new skills like SQL.

Responsibilities

• Provide technical support to customers via phone and email.
• Diagnose and troubleshoot software and networked systems.
• Maintain accurate records of all activities in Salesforce.

Skills

Customer support experience

SQL and Windows platform experience

Experience troubleshooting complex issues

Customer-focused

Tools

Salesforce

Job description

PowerToFly is looking for a Technical Support Specialist to provide remote technical support to both technical and non-technical customers. In this role, you will troubleshoot and resolve software and network issues while ensuring excellent customer service.

The position requires expertise in company products, SQL proficiency, and the ability to manage multiple support tickets in Salesforce. This is a remote position with a specific compensation range of $54,000 to $80,000.