Remote Outbound Concierge for Providers & Members

CenterWell Pharmacy; North Carolina; Remote; USD 39,000 - 49,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings

Paid time off

Job summary

CenterWell Pharmacy is seeking an Outbound Contacts Representative 2 to engage members and providers, handling a range of semi-routine administrative and customer support tasks. You will conduct outbound calls, follow up on inquiries, and ensure timely responses to meet service standards.

This remote role offers a 40-hour work week and requires 6+ months of customer service experience, with proficiency in Microsoft Office tools for navigating multiple applications in a fast-paced environment.

Qualifications

• 6+ months of customer service experience.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel).
• Adaptable in a fast-paced environment.
• Strong attention to detail and multitasking abilities.
• Effective verbal and listening communication skills.

Responsibilities

• Make outbound contacts to members and providers.
• Perform semi-routine administrative and support tasks.
• Follow up with inquiries to ensure timely responses.

Skills

Customer service

Strong typing

Verbal and listening

Multitasking

Attention to detail

Education

Associate's or Bachelor's Degree

Tools

Microsoft Office (Outlook Word Excel)

Job description

CenterWell Pharmacy is seeking an Outbound Contacts Representative 2 to engage members and providers, handling a range of semi-routine administrative and customer support tasks. You will conduct outbound calls, follow up on inquiries, and ensure timely responses to meet service standards.

This remote role offers a 40-hour work week and requires 6+ months of customer service experience, with proficiency in Microsoft Office tools for navigating multiple applications in a fast-paced environment.