Remote Operations Supervisor – Commercial Lines

Insurance Office Of America, Inc.; Loganville (GA); À distance; USD 105 000 - 125 000; Plein temps

Avantages offerts par ce poste

Company-paid health insurance

Paid holidays, vacations, and sick时间

401K with employer match

Professional growth and career progres

Résumé du poste

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead Account Management staff, ensure process adherence, and improve efficiency. The role involves managing a book of business, coaching team members, and driving service excellence in a remote/on-site hybrid policy environment.

The position emphasizes staff development, data integrity, and collaboration with leadership to renew and secure new business.

Qualifications

• 10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience
• Thorough knowledge of insurance brokerage and client needs
• Required active licensing
• Professional designations preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsabilités

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching.
• Ensure HR policies and processes compliance.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support the full renewal and new business process.
• Deliver excellent service and proactively anticipate client needs.
• Promote IOA culture and improve engagement.
• Stay updated on company policies and procedures.
• Demonstrate integrity and leadership.

Connaissances

Industry experience

Insurance knowledge

Active licensing

Analytical skills

Customer service

Communication skills

Multitasking

Organizational skills

Industry experience

Formation

High School Diploma or equivalent

Professional designations preferred

Outils

MS Office

Description du poste

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead Account Management staff, ensure process adherence, and improve efficiency. The role involves managing a book of business, coaching team members, and driving service excellence in a remote/on-site hybrid policy environment.

The position emphasizes staff development, data integrity, and collaboration with leadership to renew and secure new business.