Remote Operations Supervisor – Commercial Lines
Insurance Office Of America, Inc.
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Benefits offered by this job
Job summary
Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead Account Management and drive service excellence from a remote-friendly role within the United States.
The role emphasizes staff development, policy compliance, and efficient workflow management across an assigned book of business. The ideal candidate has 10+ years in the industry or 7+ years in sales/relationship management, active licensing, and strong analytical and communication skills.
Qualifications
- 10+ years of industry experience in insurance brokerage or related fields.
- Active licensing is required.
- Professional designations are preferred.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent customer service, communication, multitasking, and organizational abilities.
- Proficiency in MS Office (Outlook, Word, Excel).
Responsibilities
- Monitor productivity, efficiency, quality, and service standards.
- Lead Account Management staff and provide coaching.
- Ensure HR policy compliance and participate in recruitment.
- Balance workloads to ensure service continuity.
- Oversee policy administration, billing, and renewals.
- Manage client relationships and support renewals.
- Analyze performance data and drive improvements.
Skills
Education
Tools
Job description
Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead Account Management and drive service excellence from a remote-friendly role within the United States.
The role emphasizes staff development, policy compliance, and efficient workflow management across an assigned book of business. The ideal candidate has 10+ years in the industry or 7+ years in sales/relationship management, active licensing, and strong analytical and communication skills.
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