Remote Operations Supervisor, Commercial Lines

Insurance Office Of America, Inc.; Atlanta (GA); Híbrido; USD 105.000 - 125.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth and career"

Respectful culture and work-life"

Community service commitment

Supportive teammates and rewarding env

Descripción de la vacante

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead the Account Management team, oversee service delivery, and optimize branch operations. The role emphasizes leadership, policy adherence, and client-focused service across a remote/hybrid environment with some on-site requirements.

The ideal candidate will have extensive industry experience, an active license, and strong analytical and communication skills to manage a diverse book of business and drive renewal

Formación

• Active insurance license is required.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational abilities.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsabilidades

• Monitor performance standards and ensure service quality.
• Lead Account Management staff and coach for development.
• Ensure HR policies compliance and process adherence.
• Participate in recruitment, onboarding, and staff development.
• Balance workloads to maintain service continuity.
• Drive process excellence and data integrity.
• Manage assigned book of business and renewals.
• Serve as SME for coverage and service questions.

Conocimientos

Analytical thinking

Problem solving

Decision making

Customer service

Communication

Multitasking

Organizational skills

Educación

High School Diploma or equivalent

Herramientas

MS Office (Outlook, Word, Excel)

Descripción del empleo

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead the Account Management team, oversee service delivery, and optimize branch operations. The role emphasizes leadership, policy adherence, and client-focused service across a remote/hybrid environment with some on-site requirements.

The ideal candidate will have extensive industry experience, an active license, and strong analytical and communication skills to manage a diverse book of business and drive renewal