Remote Operations Supervisor – Commercial Lines

Insurance Office Of America, Inc.; Allen (TX); Híbrido; USD 105.000 - 125.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Bonus potential

401K match

Career growth

Descripción de la vacante

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead Account Management staff and oversee day-to-day operations. The role emphasizes service excellence, compliance, and staff development, with responsibility for a dedicated book of business.

The ideal candidate will have 10+ years in the industry or 7+ years in sales/relationship roles, active licensing, and strong MS Office skills. Remote/hybrid work options are available with occasional on-site needs.

Formación

• 10+ years of industry experience; or 7+ years in sales, marketing or relationship management
• Thorough knowledge of insurance brokerage and client needs
• Active licensing required
• Professional designations preferred
• Strong analytical, problem-solving and decision-making skills
• Exceptional customer service, communication, multitasking and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsabilidades

• Monitor productivity, efficiency, quality and service standards.
• Lead Account Management staff and provide coaching.
• Ensure HR policies and processes are followed.
• Participate in hiring, interviewing and onboarding.
• Balance workloads to ensure service continuity.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage questions.
• Support renewals and new business processes.
• Maintain accurate data across systems.
• Deliver service excellence and client-focused solutions.

Conocimientos

Analytical thinking

Customer service

Communication

Multitasking

Organizational skills

Educación

High School Diploma

Professional designations preferred

Herramientas

MS Office

Descripción del empleo

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead Account Management staff and oversee day-to-day operations. The role emphasizes service excellence, compliance, and staff development, with responsibility for a dedicated book of business.

The ideal candidate will have 10+ years in the industry or 7+ years in sales/relationship roles, active licensing, and strong MS Office skills. Remote/hybrid work options are available with occasional on-site needs.