Remote Operations Supervisor - Commercial Lines

Insurance Office Of America, Inc.; Bessemer (AL); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401K with match

Paid holidays

Job summary

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team and oversee day-to-day operations in a remote-capable role.

You will guide performance, ensure policy and service accuracy, and drive client satisfaction across a managed book of business. The role emphasizes leadership, HR compliance, and collaboration with leadership to optimize service delivery and engagement.

Qualifications

• 10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience
• Thorough knowledge of insurance brokerage and client needs
• Required active licensing
• Professional designations preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support the full renewal and new business process.
• Deliver excellent service and proactively anticipate client needs.
• Promote IOA values and maintain integrity and leadership.

Skills

Analytical skills

Problem-solving

Decision-making

Customer service

Communication

Multitasking

Organizational skills

MS Office

Education

High School Diploma or equivalent

Active insurance license

Professional designations preferred

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team and oversee day-to-day operations in a remote-capable role.

You will guide performance, ensure policy and service accuracy, and drive client satisfaction across a managed book of business. The role emphasizes leadership, HR compliance, and collaboration with leadership to optimize service delivery and engagement.