Remote Operations Supervisor – Commercial Lines

Insurance Office Of America, Inc.; Winder (GA); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401K matching

Paid holidays

Career growth

Team culture

Job summary

Insurance Office of America, Inc. seeks an Operations Supervisor – Commercial Lines to lead Account Management staff, ensure process adherence, and optimize service delivery. The role manages a book of business and guides client service excellence in a remote/hybrid model.

Ideal candidates bring extensive insurance brokerage knowledge, active licensing, and strong analytical and leadership skills to drive growth and renewals across the region.

Qualifications

• 10+ years in the industry or 7+ years in sales/marketing/relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active insurance license is required.
• Strong analytical, problem-solving and decision-making abilities.
• Exceptional customer service, communication, multitasking and organization.
• Proficient with MS Office applications.

Responsibilities

• Guide Account Management staff and oversee day-to-day operations.
• Ensure compliance with HR policies and processes.
• Manage a book of business and support renewals.
• Lead performance reviews and development planning.
• Balance workloads to ensure service continuity.
• Drive process excellence and data integrity across teams.
• Foster a high-impact, customer-focused culture.

Skills

Industry experience

Sales/marketing/relationships

Customer service

Analytical skills

Decision making

MS Office proficiency

Education

Active insurance license

High school diploma

Professional designations preferred

Tools

MS Office Suite

Job description

Insurance Office of America, Inc. seeks an Operations Supervisor – Commercial Lines to lead Account Management staff, ensure process adherence, and optimize service delivery. The role manages a book of business and guides client service excellence in a remote/hybrid model.

Ideal candidates bring extensive insurance brokerage knowledge, active licensing, and strong analytical and leadership skills to drive growth and renewals across the region.