Remote Operations Supervisor – Commercial Lines

Insurance Office Of America, Inc.; Boerne (TX); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401K with match

Paid holidays

Career growth

Work-life balance

Job summary

Insurance Office of America, Inc. seeks an Operations Supervisor – Commercial Lines to lead and motivate the Account Management team in a remote-capable role.

You will oversee policy administration, placement, billing, claims support and renewal processes while maintaining data integrity and client satisfaction. The position requires extensive industry experience, active licensing, and strong analytical and customer service skills.

Qualifications

• 10+ years of industry experience or 7+ years in sales, marketing or relationship management.
• Active licensing required for insurance brokerage work.
• Strong analytical, problem-solving and decision-making abilities.
• Proficient in MS Office and client management tools.

Responsibilities

• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Recruit, interview, and onboard new hires.
• Monitor productivity, efficiency, quality, and service standards.
• Manage an assigned book of business and support renewals.

Skills

10+ years of industry experience

Strong analytical skills

Exceptional customer service

Excellent communication

MS Office proficiency

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Insurance Office of America, Inc. seeks an Operations Supervisor – Commercial Lines to lead and motivate the Account Management team in a remote-capable role.

You will oversee policy administration, placement, billing, claims support and renewal processes while maintaining data integrity and client satisfaction. The position requires extensive industry experience, active licensing, and strong analytical and customer service skills.