Remote Operations Supervisor – Commercial Lines

Insurance Office Of America, Inc.; Socorro (TX); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

401K with match

Career growth

Respectful culture

Community service

Supportive teammates

Job summary

Insurance Office Of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team, ensure service excellence, and manage a book of business.

The role emphasizes collaboration with leadership, process adherence, and staff development in a remote/hybrid setting. The ideal candidate has 10+ years in the industry or 7+ years in sales/relationship management, active licensing, and strong MS Office skills.

Qualifications

• Experience in insurance brokerage and understanding client needs.
• Active licensing is required.
• Strong analytical, problem-solving and decision-making skills.
• Excellent customer service, communication and organizational abilities.

Responsibilities

• Lead Account Management staff and guide performance.
• Ensure compliance with processes and HR policies.
• Assist in hiring, onboarding, and staff development.
• Manage an assigned book of business and client relationships.
• Support renewals and new business processes end-to-end.
• Monitor data across agency and carrier systems for accuracy.
• Deliver evaluations and maintain transparent communication with leadership.

Education

High School Diploma

Tools

Microsoft Office

Job description

Insurance Office Of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team, ensure service excellence, and manage a book of business.

The role emphasizes collaboration with leadership, process adherence, and staff development in a remote/hybrid setting. The ideal candidate has 10+ years in the industry or 7+ years in sales/relationship management, active licensing, and strong MS Office skills.