Remote Operations Supervisor – Commercial Lines

Insurance Office Of America, Inc.; Dallas (TX); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salaries and bonus

Company-paid health insurance

401K with employer match

Professional growth opportunities

Work-life balance

Job summary

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead the Account Management team and drive service excellence. You will oversee policy administration, placement, billing, and claims support while managing a book of business and supporting renewals.

The role emphasizes HR policy compliance, team development, and data-driven performance improvements within a remote work framework that may require onsite collaboration in certain markets.

Qualifications

• 10+ years of industry experience in insurance brokerage or related sales/relationship roles.
• Active insurance licensing is required.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.

Responsibilities

• Lead Account Management staff and coach performance.
• Ensure compliance with HR policies and processes.
• Oversee policy administration, placement, billing, and claims support.
• Manage an assigned book of business and renewals.
• Analyze performance data and drive service improvements.
• Foster IOA culture and professional development.

Skills

Analytical skills

Problem solving

Decision making

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma

Professional designations preferred

Tools

Outlook

Word

Excel

Job description

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead the Account Management team and drive service excellence. You will oversee policy administration, placement, billing, and claims support while managing a book of business and supporting renewals.

The role emphasizes HR policy compliance, team development, and data-driven performance improvements within a remote work framework that may require onsite collaboration in certain markets.