Remote Operations Supervisor, Commercial Lines

Insurance Office Of America, Inc.; North Augusta (SC); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

Paid holidays, vacations, and sicktime

401K with employer match

Professional growth and career推进

Respectful culture and work-life life

Community service commitment

Supportive teammates

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management and oversee day-to-day branch operations. You will guide performance, ensure processes are followed, and support staff development while managing an assigned book of business and client relationships.

This remote role may require occasional on-site work in a hybrid capacity to meet business needs, with a focus on service excellence and policy administration across renewals and new

Qualifications

• 10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required.
• Professional designations preferred.

Responsibilities

• Lead and manage Account Management staff and operations.
• Ensure compliance with HR policies and processes.
• Support staff development and performance evaluations.
• Manage an assigned book of business and client renewals.
• Provide subject matter expertise for coverage and service questions.

Skills

Insurance industry experience

Active licensing

Analytical skills

Customer service

Communication

multitasking

Organizational skills

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management and oversee day-to-day branch operations. You will guide performance, ensure processes are followed, and support staff development while managing an assigned book of business and client relationships.

This remote role may require occasional on-site work in a hybrid capacity to meet business needs, with a focus on service excellence and policy administration across renewals and new