Remote Operations Project Manager, Behavioral Health Crisis Care

Connections Health Solutions; Indiana; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

Dental Vision

401(k) with company match

Paid time off

Employee Assistance Program

Job summary

Connections Health Solutions is seeking an Operations Project Manager to plan, coordinate, and deliver cross-functional healthcare and clinical operations initiatives across its behavioral health crisis network.

You will work with clinical, operations, IT, and vendor stakeholders to manage scope, schedule, budget, risk, and change, delivering projects on time with measurable ROI and quality across multiple sites.

Qualifications

• This is a fully remote position in these states: Bachelor’s degree in Business Administration, Healthcare Administration, Project Management, or a related field, or equivalent relevant experience.
• 5+ years of experience in project coordination, project/program management, operations support, or process improvement, preferably in a healthcare or behavioral health setting.
• Demonstrated experience managing multiple projects with competing deadlines and priorities.
• Exceptional organizational and time management skills, with strong attention to detail in maintaining project documentation, trackers, schedules, and meeting notes.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, and Outlook) and experience with project management tools (e.g., Smartsheet, Monday.com).
• Ability to work independently, manage ambiguity, and proactively drive projects to completion, with strong interpersonal and communication skills to collaborate effectively across departments.
• Comfort working in a fast-paced, dynamic environment with shifting priorities; ability to accommodate occasional travel to CHS sites as needed.
• The Company has a mandatory vaccination policy. PMP certification (or in progress), and/or a master’s degree such as an MHA, MBA, or MPH.
• Experience working in the field of healthcare, ideally behavioral health or crisis services.
• Experience supporting clinical operations, telehealth/virtual care, EHR, or healthcare vendor implementations.
• Process improvement experience (e.g., LEAN or Six Sigma) and exposure to change management or supporting multi-site initiatives.
• Hands-on experience with project management platforms is strongly preferred, particularly Smartsheet and Monday.com.
• Experience helping stand up or support a PMO, and familiarity with reporting/data tools such as Power BI or Tableau.

Responsibilities

• Oversee multiple, concurrent initiatives from planning through implementation coordinating with internal teams and outside vendors to hit milestones.
• Develop comprehensive project plans and workplans that outline objectives, milestones, timelines, and resource needs, scaled to the size and complexity of each initiative.
• Keep initiatives on track so they finish on time and deliver intended impact, quality and ROI.
• Build strong partnerships across clinical, operations, IT, and vendor teams to drive results and remove barriers to execution.
• Ensure work stays compliant with healthcare regulatory, privacy (HIPAA), and organizational standards.
• Provide administrative and coordination support to keep initiatives organized and on track.
• Maintain project documentation, action-item and issue logs, status trackers, meeting notes, and shared project files.
• Support the build and maturation of a newly forming Project Management Office.
• Support process improvement and change adoption across sites.
• Manage scope and change control, documenting change requests and securing the right approvals for material changes to timeline, cost, or ROI.
• Prepare and deliver status reports, dashboards, and presentations, keeping leadership updated on project goals, timelines, risks, and outcomes.
• Proactively spot and address project risks and issues, putting solutions in place to keep initiatives on schedule and within budget.

Skills

Project coordination

Multi-project management

Organizational skills

Communication skills

Travel flexibility

Independent work

Problem solving

Education

Bachelor's degree in Business Administration, Healthcare Administration, Project Management, or related field

Tools

Smartsheet

Monday.com

Power BI

Tableau

Microsoft Office Suite

Job description

Connections Health Solutions is seeking an Operations Project Manager to plan, coordinate, and deliver cross-functional healthcare and clinical operations initiatives across its behavioral health crisis network.

You will work with clinical, operations, IT, and vendor stakeholders to manage scope, schedule, budget, risk, and change, delivering projects on time with measurable ROI and quality across multiple sites.