Remote Operations & Programs Lead

Nelnet; Helena (MT); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA and FSA

401K/student loan repayment

Life insurance & AD&D

Employee assistance program

Employee stock purchase plan

Tuition reimbursement

Incentive pay

Disability insurance

Wellness program

Job summary

Nelnet Business Services (NBS), a division of Nelnet, Inc., seeks an Operations Analyst and Project Lead. This remote, full-time role blends program management with client onboarding, planning initiatives, coordinating with stakeholders, and ensuring goals are met.

The ideal candidate will have exceptional communication, keen attention to detail, and strong Excel skills to track metrics and onboarding data. This position offers a comprehensive benefits package and a flexible work environment.

Qualifications

• Bachelor's degree in business or equivalent experience.
• 2 years of related experience.
• CRM software experience preferred.

Responsibilities

• Program planning and execution to meet objectives and deadlines.
• Monitor program progress and milestones.
• Collaborate with stakeholders for successful delivery and client satisfaction.
• Manage program budgets and track expenses.
• Prepare and present regular program reports to leadership.
• Conduct client orientation and training for onboarding.
• Maintain onboarding materials and provide ongoing client support.
• Gather feedback to improve onboarding processes.

Skills

Verbal communication

Written communication

Project management

Excel proficiency

Attention to detail

Independent working

Team collaboration

Critical thinking

AI knowledge

Education

Bachelor's degree in business

Tools

FACTS operating systems

CRM software

Microsoft Excel

Job description

Nelnet Business Services (NBS), a division of Nelnet, Inc., seeks an Operations Analyst and Project Lead. This remote, full-time role blends program management with client onboarding, planning initiatives, coordinating with stakeholders, and ensuring goals are met.

The ideal candidate will have exceptional communication, keen attention to detail, and strong Excel skills to track metrics and onboarding data. This position offers a comprehensive benefits package and a flexible work environment.