Operations & Projects Lead - Client Onboarding & Programs

Remote Jobs

United States

Remote

USD 50,000 - 52,000

Full time

9 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA / FSA

401K / retirement plan

Tuition reimbursement

Employee stock purchase program

Wellness program

Job summary

Nelnet is seeking an organized Operations Analyst and Project Lead to manage programs and oversee client onboarding. You will plan initiatives, coordinate with stakeholders, and ensure successful delivery while guiding new clients through orientation and training.

Strong Excel, communication, and CRM experience are essential for tracking metrics and onboarding data. The role combines project leadership with hands-on onboarding, requiring attention to detail and the ability to manage multiple

Qualifications

Bachelor's degree in business or equivalent experience.
2 years of experience in related field or commensurate education.
CRM software experience preferred.

Responsibilities

Program Planning and Execution: develop and oversee programs to meet objectives.
Program Monitoring: track progress and address issues.
Stakeholder Collaboration: coordinate with team members and partners.
Budget Management: manage budgets and control costs.
Reporting: prepare regular program status reports.
Client Orientation & Training: conduct onboarding sessions for new clients.