Operations & Onboarding Lead: Programs & Analytics

your Jared; Northern (KY); Hybrid; USD 50,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA

FSA

401K

Tuition reimbursement

Wellness program

Job summary

Nelnet is seeking an organized Operations Analyst and Project Lead to plan, monitor, and execute programs while guiding new clients through onboarding and training. The role requires strong communication, detail orientation, and Excel proficiency to track metrics and onboarding data.

Ideal candidates have a Bachelor's degree in business or related field and 2 years of relevant experience, including familiarity with FACTS systems and CRM tools.

Qualifications

• Bachelor's degree in business-related field or equivalent experience.
• 2 years of experience in related field or commensurate education.
• 2 years of experience working within FACTS operating systems.
• CRM software experience preferred.

Responsibilities

• Develop, implement, and oversee programs and initiatives to meet objectives and deadlines.
• Track program progress, milestones, and issues, ensuring timely delivery.
• Collaborate with team members, managers, and external partners for successful delivery.
• Manage program budgets and ensure cost-effectiveness.
• Prepare and present regular reports on status and outcomes to leadership.

Skills

Program management

Communication

Attention to detail

Cross-functional collaboration

Data analysis

AI knowledge

Teamwork

Problem solving

Education

Bachelor's degree in business-related field

Tools

Microsoft Excel

FACTS operating system

CRM software

Job description

Nelnet is seeking an organized Operations Analyst and Project Lead to plan, monitor, and execute programs while guiding new clients through onboarding and training. The role requires strong communication, detail orientation, and Excel proficiency to track metrics and onboarding data.

Ideal candidates have a Bachelor's degree in business or related field and 2 years of relevant experience, including familiarity with FACTS systems and CRM tools.