Remote Operations Manager for Loyalty Programs

Kobie; Richmond (VA); Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Flexible time off

Nine company-wide holidays

Growth & wellbeing benefits

Job summary

Kobie is a leader in loyalty solutions and seeks an Operations Manager to boost efficiency across programmatic, technical, and client-centric operations. The role blends analytics with creativity to improve processes while partnering with client services, IT engineering, and the Kobie team.

You will manage daily logistics for client projects, drive operational improvements, and help plan loyalty programs aligned with client objectives.

Qualifications

• Operational experience is a plus and helpful.
• Strong organizational and management abilities.
• Excellent written and verbal communication.
• Solid problem-solving skills and curiosity.
• Ability to prioritize in a dynamic environment.
• Strategic thinking to align with client goals.
• Intra-team coordination and leadership capabilities.
• Commitment to Kobie's mission and client objectives.
• Familiarity with workflow tools and enterprise apps.

Responsibilities

• Manage daily operational logistics for the intra-Kobie team for the client.
• Evaluate procedures and implement efficiency improvements.
• Coordinate with client services and technology teams on requirements.
• Maintain relationships with client organizations and Kobie team.
• Collaborate with external partners and vendors to optimize delivery.
• Establish processes to ensure timely project delivery.
• Identify automation opportunities to scale operations.
• Support creation and execution of client programs.
• Lead program initiatives, drive results, and support revenue impact.

Skills

Operations experience

Organizational skills

Communication skills

Problem solving

Curiosity

Prioritization

Strategic thinking

Intra-team leadership

Client vision

Leadership

Workflow tools

MS Office Suite

Enterprise application management

Education

Bachelor's degree or equivalent

Tools

Workflow management tools

MS Office Suite

Enterprise application management

Job description

Kobie is a leader in loyalty solutions and seeks an Operations Manager to boost efficiency across programmatic, technical, and client-centric operations. The role blends analytics with creativity to improve processes while partnering with client services, IT engineering, and the Kobie team.

You will manage daily logistics for client projects, drive operational improvements, and help plan loyalty programs aligned with client objectives.