Senior Account Manager - Remote Loyalty & Growth Leader

Embedded Shishya; United States; Remote; USD 95,000 - 140,000; Full time

Benefits offered by this job

Flexible time off

Nine company-wide holidays

Growth opportunities and wellbeing

Job summary

Kobie, a leader in loyalty solutions, seeks a Senior Account Manager to act as the primary day-to-day client partner for a key enterprise account. You will drive loyalty strategy, gamification, and platform initiatives by collaborating with Strategy, Decision Sciences, Creative, CRM, Product, and Technology teams to ensure a cohesive, high‑quality client experience.

You will coordinate cross-functional teams, manage timelines and budgets, and translate client objectives into actionable roadmaps.

Qualifications

• Demonstrated experience serving as a day-to-day client lead for a complex enterprise account
• Strong cross-functional coordination across strategy, creative and technology teams
• Proven ability to manage multiple projects and prioritize deliverables
• Excellent verbal and written communication and presentation skills
• Solid understanding of loyalty, marketing and martech ecosystems

Responsibilities

• Serve as the primary day-to-day client partner and operational lead, ensuring connected client experience and on-time delivery
• Deliver insights, recommendations, and thought leadership to guide client priorities
• Own the Client Services planning cadence with near-term priorities and 90-day planning
• Prepare meeting agendas, reports, and client communications for executives
• Develop and manage account plans and roadmaps across loyalty strategy and platform initiatives
• Coordinate with Strategy and Decision Sciences to translate insights into action
• Lead gamification initiatives from concept to launch with cross‑functional teams
• Understand Kobie’s loyalty platform and coordinate requests from Product/Tech teams

Skills

Client leadership

Project management

Cross-functional collaboration

Communication skills

Strategic thinking

Education

Bachelor’s degree in Marketing, Business, Communications

Job description

Kobie, a leader in loyalty solutions, seeks a Senior Account Manager to act as the primary day-to-day client partner for a key enterprise account. You will drive loyalty strategy, gamification, and platform initiatives by collaborating with Strategy, Decision Sciences, Creative, CRM, Product, and Technology teams to ensure a cohesive, high‑quality client experience.

You will coordinate cross-functional teams, manage timelines and budgets, and translate client objectives into actionable roadmaps.