Remote Senior Account Manager – Loyalty Program Lead

OpenKrill; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible Time Off

9 Company-Wide Holidays

Diverse growth & well-being benefits

Job summary

Kobie is a remote-first leader in loyalty, with a flexible work environment and travel up to 15%. As Sr.

Account Manager in the Retail Vertical, you will oversee day-to-day operations for one or more Kobie accounts, coordinate cross-functional teams, and ensure accurate, timely client deliverables across loyalty programs. You will partner with major retailers, align on earn rules and offers, and drive program performance while maintaining strong client relationships and clear communications.

Qualifications

• 5+ years in marketing, loyalty, or account management, ideally client-facing.
• Proven ability to juggle multiple accounts and priorities without losing the detail.
• Technical acumen: understanding how martech platforms fit into marketing ideas.
• Clear, confident written and verbal communication.
• Foundational financial and data analysis skills.
• Bachelor's degree in marketing or related field.
• Ability to travel up to 15%.

Responsibilities

• Day-to-day client partnership: be the client's primary contact for program management, with proactive communication and a planning cadence they can count on.
• Flawless execution: turn account plans and roadmaps into delivered work, on time and with excellence, and keep every commitment visible.
• Program operations: manage program configuration such as earn rules and logic, and support offer planning, measurement, and reporting.
• Cross-functional coordination: guide Kobie and client teams across workstreams, set clear expectations, and follow through until the work lands.
• Early signals: spot risk, shifting priorities, and unmet needs, and raise them before they become issues.
• Commercial support: track contract milestones and support accurate, on-time billing.

Skills

Marketing

Loyalty

Account management

Multitasking

Martech

Communication

Finance & data analysis

Travel readiness

Education

Bachelor's degree in marketing or related field

Tools

Jira

Workfront

Google Analytics

Job description

Kobie is a remote-first leader in loyalty, with a flexible work environment and travel up to 15%. As Sr.

Account Manager in the Retail Vertical, you will oversee day-to-day operations for one or more Kobie accounts, coordinate cross-functional teams, and ensure accurate, timely client deliverables across loyalty programs. You will partner with major retailers, align on earn rules and offers, and drive program performance while maintaining strong client relationships and clear communications.