Remote Associate Director, Client Services — Loyalty Growth

Kobie Marketing; Philadelphia (Philadelphia County); Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible time off

Nine company-wide holidays

Benefits focused on growth and well‑be

Job summary

Kobie Marketing is seeking an Associate Director, Client Services to lead day-to-day client relationships and loyalty program initiatives for retail accounts. You will shape loyalty strategy using data and insights, coordinating across cross-functional teams to deliver high-impact programs that drive ROI.

The role requires strategic thinking, hands-on execution, and strong collaboration with Strategy and Decision Science teams. Travel up to 15% may be required as needed.

Qualifications

• 8 to 10 years in marketing, customer loyalty, or CRM roles.
• Strategic vision paired with hands-on execution.
• Strong analytical skills and comfort turning data into decisions.
• Knowledge of CRM, loyalty platforms, and customer segmentation.
• Ability to lead cross-functional teams through influence in a fast-paced environment.
• Bachelor's degree in marketing, business, or a related field.
• Ability to travel up to 15%.

Responsibilities

• Own day-to-day client relationships across accounts, leading client meetings and contributing to client satisfaction.
• Partner with Strategy and Decision Science teams to turn customer data into recommendations that lift participation, redemption, and ROI.
• Define and launch seasonal, tier-based, and milestone promotions with clients and Kobie partners.
• Lead the program's platform and launch readiness, ensuring client readiness for launches and major initiatives.
• Identify growth opportunities and build roadmaps for account leaders to present to clients.

Skills

Marketing

CRM

Analytical skills

Cross-functional leadership

Data-driven decisions

Education

Bachelor's degree in marketing or business

Tools

CRM platforms

Loyalty platforms

Customer segmentation

Job description

Kobie Marketing is seeking an Associate Director, Client Services to lead day-to-day client relationships and loyalty program initiatives for retail accounts. You will shape loyalty strategy using data and insights, coordinating across cross-functional teams to deliver high-impact programs that drive ROI.

The role requires strategic thinking, hands-on execution, and strong collaboration with Strategy and Decision Science teams. Travel up to 15% may be required as needed.