Remote & Onsite Customer Support Specialist

Talentify; Midway (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Job summary

MCI in Georgia is seeking a Customer Service Representative to join our team and provide outstanding support to customers of world-renowned brands. You will engage with customers via inbound calls, use internal systems to manage accounts, and aim for first-call resolutions in a fast-paced, team-oriented environment.

We value reliable, empathetic professionals with strong communication, basic MS Office skills, and the ability to multi-task.

Qualifications

• Must be 18 years or older with a high school diploma or equivalent.
• Strong written and verbal communication skills.

Responsibilities

• Engage with customers via inbound calls to understand and resolve concerns.
• Use internal systems to manage accounts and process requests.
• Identify opportunities to upsell or upgrade services using consultative sales techniques.
• Clearly explain products, services, and procedures to customers.
• Escalate unresolved or complex issues to the appropriate team or manager.
• Ensure first-call resolution through effective communication and problem-solving.

Skills

Customer service

Inbound calls

Upselling

Communication skills

MS Office

Job description

MCI in Georgia is seeking a Customer Service Representative to join our team and provide outstanding support to customers of world-renowned brands. You will engage with customers via inbound calls, use internal systems to manage accounts, and aim for first-call resolutions in a fast-paced, team-oriented environment.

We value reliable, empathetic professionals with strong communication, basic MS Office skills, and the ability to multi-task.