Customer Experience Specialist - Remote/Onsite Support

MCI; Fort Bliss (TX); Hybrid; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Career Growth

Paid Training

Casual Dress Code

Zusammenfassung

MCI is seeking a Customer Service Representative to handle inquiries, provide accurate information, resolve issues, and deliver a positive customer experience in a fast-paced environment. You will listen to customers, use systems to manage accounts, identify sales opportunities, explain products, and strive for first-call resolution while maintaining professionalism and empathy.

This role offers benefits and growth opportunities across locations, with a focus on teamwork and reliable attendance

Qualifikationen

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Must be authorized to work in the country where the job is based.

Aufgaben

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Appropriately escalate customer dissatisfaction with managerial team
• Ensure first call resolution through problems solving and effective call handling

Kenntnisse

Excellent communication

Problem solving

Customer service

Typing speed 20+ wpm

Multi-tasking

Team orientation

Interpersonal skills

Ausbildung

High school diploma

Tools

Microsoft Office

Jobbeschreibung

MCI is seeking a Customer Service Representative to handle inquiries, provide accurate information, resolve issues, and deliver a positive customer experience in a fast-paced environment. You will listen to customers, use systems to manage accounts, identify sales opportunities, explain products, and strive for first-call resolution while maintaining professionalism and empathy.

This role offers benefits and growth opportunities across locations, with a focus on teamwork and reliable attendance