Remote Customer Support Specialist

MCI; United States; Remote; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Life Insurance

Supplemental Insurance

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is seeking Customer Service Representatives to support inbound calls, troubleshooting, and back-office processing for commercial and public sector clients. You’ll deliver exceptional service, build lasting customer relationships, and help drive satisfaction across multiple brands.

The role emphasizes clear communication, problem-solving, and accurate data handling in a fast-paced, remote work setting.

Qualifications

• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• Typing speed 20+ WPM with accuracy.
• Proficient in Microsoft Office and basic Windows OS.
• Dependable, punctual, and able to work independently.
• Team-oriented with a customer-first mindset.

Responsibilities

• Handle inbound customer calls to resolve issues.
• Use internal systems to manage accounts and requests.
• Identify opportunities to upsell or upgrade services.
• Explain products, services, and processes clearly.
• Escalate complex issues when needed.
• Strive for first-call resolution via effective communication.

Skills

Communication skills

Typing 20 WPM

Empathy

Multitasking

Dependable

Teamwork

Troubleshooting

Customer engagement

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

MCI is seeking Customer Service Representatives to support inbound calls, troubleshooting, and back-office processing for commercial and public sector clients. You’ll deliver exceptional service, build lasting customer relationships, and help drive satisfaction across multiple brands.

The role emphasizes clear communication, problem-solving, and accurate data handling in a fast-paced, remote work setting.