Remote Customer Experience Specialist

MCI; Tennessee; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Outbound sales

Call center sales

Sales quotas experience

CRM software experience

Upselling or cross-selling experience

Bilingual or multilingual skills

Job summary

MCI is hiring a Full-Time Customer Service Representative to provide exceptional support remotely from Tennessee. You will handle inquiries by phone, email, or chat, resolve issues with empathy, and maintain accurate records to ensure customer satisfaction.

This role suits individuals who communicate clearly, multitask in a fast-paced environment, and want to contribute to a growing tech-enabled services company with a strong CX focus.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience is an advantage but not required.

Responsibilities

• Assist customers by phone, email, or chat.
• Respond to customer inquiries accurately and efficiently.
• Resolve customer concerns with professionalism and empathy.
• Maintain detailed and accurate customer records.
• Process requests and follow established procedures.
• Meet quality and productivity goals.
• Work collaboratively with internal teams to resolve customer issues.
• Deliver an exceptional customer experience with every interaction.

Skills

Fluent in English

Strong verbal and written comm.

Excellent problem-solving and active听

Multitasking in fast-paced env.

Customer service experience (advantage

Education

High school diploma or GED

Job description

MCI is hiring a Full-Time Customer Service Representative to provide exceptional support remotely from Tennessee. You will handle inquiries by phone, email, or chat, resolve issues with empathy, and maintain accurate records to ensure customer satisfaction.

This role suits individuals who communicate clearly, multitask in a fast-paced environment, and want to contribute to a growing tech-enabled services company with a strong CX focus.