Customer Experience Specialist — Inbound Support

MCI; Hinesville (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is seeking a Customer Service Representative to join our team in Georgia. You will handle inbound calls, resolve customer concerns, and explain products and services while maintaining a customer-first mindset.

Join a fast-paced, team-oriented environment with opportunities for advancement, training, and benefits. Prior experience in MS Office and basic troubleshooting is valued, as is strong communication and problem-solving skills.

Qualifications

• Must be 18 years or older with a high school diploma or equivalent.
• Strong written and verbal communication skills.
• Ability to type 20+ words per minute accurately.
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.

Responsibilities

• Engage with customers via inbound calls to understand and resolve their concerns.
• Use internal systems and tools to manage accounts and process requests.
• Identify opportunities to upsell or upgrade services using consultative sales techniques.
• Clearly explain products, services, and procedures to customers.
• Escalate unresolved or complex issues to the appropriate team or manager.
• Ensure first-call resolution through effective communication and problem-solving.

Skills

Customer service

Communication

Typing 20+ WPM

MS Office

Windows OS

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM software

Windows operating systems

Job description

MCI is seeking a Customer Service Representative to join our team in Georgia. You will handle inbound calls, resolve customer concerns, and explain products and services while maintaining a customer-first mindset.

Join a fast-paced, team-oriented environment with opportunities for advancement, training, and benefits. Prior experience in MS Office and basic troubleshooting is valued, as is strong communication and problem-solving skills.