Remote & On-Site IT Support Specialist

InTegriLogic Corp.; Tucson (AZ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Health insurance

Paid time off

Training & development

Opportunity for advancement

Donation matching

Vision insurance

Dental insurance

Job summary

A fast-growing IT services company based in Tucson is seeking a Desktop & Cloud Services Service Desk Technician. The role involves providing both on-site and remote support, focusing on excellent customer service and effective problem-solving skills. Candidates should have relevant IT qualifications, like an A+ Certification and experience with Windows operating systems. This position offers opportunities for professional growth and a chance to impact client satisfaction positively.

Qualifications

• A history of providing phenomenal service to customers.
• Ability to keep cool and collected when dealing with critical issues.
• Outstanding problem-solving and critical thinking skills.

Responsibilities

• Provide remote and on-site technical support for clients.
• Configure, service, and repair Windows-based computers.
• Troubleshoot and resolve networking, hardware, and software issues.

Skills

Customer service

Problem solving

Effective communication

Attention to detail

Self-driven

Adaptability

Education

A+ Technical Certification or equivalent

2+ years' experience in IT support

Tools

Windows Desktop Operating Systems

Microsoft Active Directory

ConnectWise suite

Cisco equipment configuration

SonicWall equipment configuration

Ruckus equipment configuration

Job description

A fast-growing IT services company based in Tucson is seeking a Desktop & Cloud Services Service Desk Technician. The role involves providing both on-site and remote support, focusing on excellent customer service and effective problem-solving skills. Candidates should have relevant IT qualifications, like an A+ Certification and experience with Windows operating systems. This position offers opportunities for professional growth and a chance to impact client satisfaction positively.