Desktop & Cloud IT Support Technician

InTegriLogic Corp; Tucson (AZ); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Dental insurance

Donation matching

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

InTegriLogic Corp. is a fast-growing IT Services company based in Tucson, AZ providing IT services to clients across 10 states.

We are looking for a Desktop & Cloud Services Service Desk Technician to provide on-site and remote support for our clients. If you are passionate about helping others and about learning new things and you have a strong desire to advance your career, this is the opportunity for you!

Qualifications

• A history of providing phenomenal service to customers.
• Passion for learning new technology.
• Ability to communicate effectively with both technical and non-technical customers.
• Self-driven with high levels of personal responsibility.
• Ability to keep cool and collected when dealing with critical issues.
• High sense of urgency.
• Attention to detail.
• Professional and Polite.
• Outstanding problem solving and critical thinking skills.
• Excellent interpersonal, written, and oral communication skills.
• Type at least 30 to 40 words per minute.
• 2+ years' experience configuring and repairing Microsoft Windows-based computers including: Windows Desktop OS from Windows 7 to current; Windows Server OS from 2008 to current; Office versions 2010 to current; Basic AD knowledge.

Responsibilities

• Provide remote and on-site technical support for our clients.
• Identify opportunities for improvement through training, hardware, or software.
• Provide user account support in Microsoft Active Directory.
• Configure, service, and repair Windows-based computers.
• Configure networking, hardware, and software.
• Troubleshoot and resolve networking, hardware, and software issues.
• Printer troubleshooting and configuration.
• Complete documentation in our ticketing system with time spent.
• Maintain IT-related asset inventory for clients.
• Serve as primary contact for 3rd party vendors.
• Maintain high level of customer satisfaction.
• Adhere to quality standards set by company.
• Represent company in a professional and ethical manner.

Skills

Customer service

Learning new technology

Effective communication

Self-driven

Calm under pressure

Attention to detail

Professional demeanor

Typing speed 30-40 wpm

Windows OS knowledge

Active Directory basics

Tools

ConnectWise

Active Directory Users & Computers

Windows Server

Job description

InTegriLogic Corp. is a fast-growing IT Services company based in Tucson, AZ providing IT services to clients across 10 states.

We are looking for a Desktop & Cloud Services Service Desk Technician to provide on-site and remote support for our clients. If you are passionate about helping others and about learning new things and you have a strong desire to advance your career, this is the opportunity for you!