IT Deskside & Remote Support Technician

Compunnel, Inc.; Logan (UT); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology support company is seeking a hands-on IT Deskside Support Technician to provide technical support for onsite and remote users. This role includes troubleshooting hardware and software issues and assisting with device deployments. The ideal candidate has experience in IT support, strong customer service skills, and the ability to work independently. This position focuses on helping users in an enterprise environment and may involve working with centralized global IT support teams.

Qualifications

• Experience in IT deskside and/or remote support.
• Hands-on experience troubleshooting end-user computing technologies.
• Strong customer service and communication skills.

Responsibilities

• Provide onsite deskside support for computer equipment and related peripherals.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Document incidents and requests clearly within an enterprise IT service management system.

Skills

IT deskside and/or remote support

Troubleshooting end-user computing technologies

Customer service

Communication skills

Job description

A technology support company is seeking a hands-on IT Deskside Support Technician to provide technical support for onsite and remote users. This role includes troubleshooting hardware and software issues and assisting with device deployments. The ideal candidate has experience in IT support, strong customer service skills, and the ability to work independently. This position focuses on helping users in an enterprise environment and may involve working with centralized global IT support teams.