Desktop Support Technician — On‑Site & Remote IT Troubleshooter

Axiom Technologies; Bentonville (AR); On-site; USD 40,000 - 55,000; Full time

Job summary

A technology services company based in Bentonville is seeking a Desktop Support Specialist to provide on-site and remote technical support for devices including desktops and laptops. The ideal candidate should have 1-2 years of experience in a similar role and proficiency in supporting Windows and macOS. The position requires strong troubleshooting abilities, familiarity with ITSM tools, and good customer service skills. If interested, please send your resume to the provided email address.

Qualifications

• 1-2 years of hands-on experience in desktop support or helpdesk environment.
• Proficiency in supporting Windows and Mac OS environments.
• Familiarity with Microsoft Active Directory and Office 365.

Responsibilities

• Provide on-site and remote technical support for various devices.
• Monitor incoming support tickets and assign them based on priority.
• Act as the central coordinator for all Desktop Support operations.

Skills

Technical support for Windows

Technical support for macOS

Troubleshooting skills

Experience with ITSM tools

Customer service orientation

Education

Associate or Bachelor’s degree in Information Technology

Tools

ServiceNow

Jira

Remedy

Zendesk

Job description

A technology services company based in Bentonville is seeking a Desktop Support Specialist to provide on-site and remote technical support for devices including desktops and laptops. The ideal candidate should have 1-2 years of experience in a similar role and proficiency in supporting Windows and macOS. The position requires strong troubleshooting abilities, familiarity with ITSM tools, and good customer service skills. If interested, please send your resume to the provided email address.