Part-Time Onsite Service Desk Analyst: Windows & Citrix Support

IDEALFORCE LLC; Phoenix (AZ); On-site; USD 27,552 - 41,328; Part time

Job summary

A leading IT services firm is seeking a part-time Service Desk Analyst in Phoenix, Arizona. This onsite position involves providing technical support for PCs, Thin Clients, and tablets, with a strong emphasis on customer service. Ideal candidates should have expertise in Windows 8.1 & 7, experience with Active Directory, and proficiency in MS Office applications. The role requires patience and an ability to manage multiple issues simultaneously. Candidates must clear a background check and be authorized to work in the U.S.

Qualifications

• Experience in providing end user technical support.
• Knowledge of Windows operating systems in Microsoft AD environment.
• Ability to use active directory for account management.

Responsibilities

• Provide technical support for PCs, Thin Clients, and tablets.
• Manage user accounts using Active Directory tools.
• Troubleshoot Microsoft Office applications, particularly Outlook.

Skills

Technical support for PCs and tablets

Windows 8.1 & 7 expertise

Active Directory tools experience

Imaging tools experience

MS Office expertise

Outstanding customer service

Job description

A leading IT services firm is seeking a part-time Service Desk Analyst in Phoenix, Arizona. This onsite position involves providing technical support for PCs, Thin Clients, and tablets, with a strong emphasis on customer service. Ideal candidates should have expertise in Windows 8.1 & 7, experience with Active Directory, and proficiency in MS Office applications. The role requires patience and an ability to manage multiple issues simultaneously. Candidates must clear a background check and be authorized to work in the U.S.