On-Site Server Support Technician

Worldwide TechServices; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

A global technology services leader in Phoenix, Arizona seeks a dedicated individual for a customer support role, providing on-site assistance and ensuring customer satisfaction. The ideal candidate should have a technical school certification and some experience in customer service. Responsibilities include managing equipment service calls, handling administrative tasks, and maintaining OEM Certifications. Applicants must possess strong technical communication skills and the ability to transport tools and equipment effectively.

Qualifications

• 0-2 years of relevant experience is typically required.
• Previous customer service experience is a plus.
• All required OEM Certifications must be maintained.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls as per service level agreements.
• Meet customer service satisfaction criteria.
• Complete administrative tasks associated with each call.
• Report all activity accurately and timely.

Skills

Technical communication

Driving ability

Physical strength (lifting 50 lbs)

Basic repair toolkit

Education

Technical school certification or equivalent

Tools

Relevant software and hardware knowledge

Job description

A global technology services leader in Phoenix, Arizona seeks a dedicated individual for a customer support role, providing on-site assistance and ensuring customer satisfaction. The ideal candidate should have a technical school certification and some experience in customer service. Responsibilities include managing equipment service calls, handling administrative tasks, and maintaining OEM Certifications. Applicants must possess strong technical communication skills and the ability to transport tools and equipment effectively.