Remote NOC Engineer: Backups, Patching & Alerts

The ProActive Technology Group; Charleston (WV); Remote; USD 30,000 - 35,000; Part time

Job summary

The ProActive Technology Group is seeking a NOC Engineer - Backup, Alerts & Patch Remediation for part-time remote work. You will own the health of our managed client fleet, ensuring backups run and can be restored, fixing RMM alerts, and closing patches and vulnerabilities.

The annual salary range is $30,000 to $35,000. Work includes an ET-based schedule with on-call rotation and occasional after-hours escalations.

Qualifications

• 3+ years in an MSP or IT ops role.
• Hands-on Veeam B&R: jobs, repositories, backup copy, agents and SureBackup.
• Day-to-day RMM alert remediation (NinjaOne preferred): AV/EDR health, disk space, services, offline devices.
• Windows patch troubleshooting: failed updates, servicing stack repair, logs, and third-party patching.
• Vulnerability remediation from scanner findings, with verification of fixes.

Responsibilities

• Triage, fix and verify backups across Veeam servers, agents and cloud copies.
• Remediate open NinjaOne alerts to zero, fix root causes and reduce re-alerts.
• Patch and vulnerability remediation; verify completion and compliance.
• Own Halo tickets from alert to close and produce daily/weekly/monthly reports.
• Work on CMMC client systems and maintain runbooks in Hudu.

Skills

MSP/IT ops experience

Veeam B&R operations

RMM alert remediation

Windows patching troubleshooting

Vulnerability remediation

Documentation writing

Tools

NinjaOne

ScreenConnect

Veeam B&R

Halo

Hudu

VSPC

Backblaze

Azure Blob

Huntress

Hyper-V/VMware tooling

Job description

The ProActive Technology Group is seeking a NOC Engineer - Backup, Alerts & Patch Remediation for part-time remote work. You will own the health of our managed client fleet, ensuring backups run and can be restored, fixing RMM alerts, and closing patches and vulnerabilities.

The annual salary range is $30,000 to $35,000. Work includes an ET-based schedule with on-call rotation and occasional after-hours escalations.