Remote NOC Engineer: Backups, Patches & Alerts

The ProActive Technology Group; Montgomery (AL); Remote; USD 30,000 - 35,000; Part time

Job summary

The ProActive Technology Group is seeking a NOC Engineer to maintain the health of managed client fleets, focusing on backups, RMM alerts, and patch remediation. This remote, part-time role includes on-call rotation and ET business hours.

You will triage backup jobs, fix alerts to stop reoccurring issues, and close vulnerabilities through NinjaOne, Veeam, and Halo/Hudu workflows. Experience in MSP environments is required.

Qualifications

• 3+ years in an MSP or IT ops role.
• Hands-on Veeam B&R: jobs, repositories, backup copy, agents and SureBackup.
• Day-to-day RMM alert remediation (NinjaOne preferred): AV/EDR health, disk space, services, offline devices.
• Windows patch troubleshooting: failed cumulative updates, servicing stack and component store repair (DISM/SFC), WSUS/Windows Update logs, and third-party patching.
• Vulnerability remediation from scanner findings, with a record of verifying the fix.
• Windows Server, Hyper-V/VMware, storage (NAS, iSCSI) and basic networking.
• Experience with object storage targets (Backblaze, Azure Blob, Cloud Connect), including immutability and quotas.
• Clear writing for both tickets and client reports.
• Disciplined credential handling. Must be able to pass a background check for CMMC access.

Responsibilities

• Triage and fix backup jobs across Veeam servers, agents, and cloud copies.
• Remediate NinjaOne alerts and fix root causes to stop re-alerts.
• Address AV/EDR health, disk space, and service issues.
• Patch Windows and third-party apps; handle out-of-band updates.
• Close Halo tickets with detailed notes and generate client reports.
• Maintain runbooks in Hudu and ensure credential security.

Skills

MSP/IT ops experience

Clear ticket writing

Tools

Veeam B&R

NinjaOne

ScreenConnect

Halo/Hudu

VSPC

Job description

The ProActive Technology Group is seeking a NOC Engineer to maintain the health of managed client fleets, focusing on backups, RMM alerts, and patch remediation. This remote, part-time role includes on-call rotation and ET business hours.

You will triage backup jobs, fix alerts to stop reoccurring issues, and close vulnerabilities through NinjaOne, Veeam, and Halo/Hudu workflows. Experience in MSP environments is required.