Remote NOC Engineer: Backups, Alerts & Patch Remediation

The ProActive Technology Group; Alabama; Remote; USD 30,000 - 35,000; Part time

Job summary

The ProActive Technology Group is seeking a NOC Engineer - Backup, Alerts & Patch Remediation to work remotely part-time. The role ensures the health of managed client fleets by keeping backups restorable, fixing alerts promptly, and closing patch and vulnerability gaps.

ET business hours with occasional overnight checks and escalations form the schedule. You will triage backup jobs, remediate NinjaOne alerts, apply patches, and report on compliance.

Qualifications

• 3+ years in an MSP or IT ops role.
• Hands-on Veeam B&R: jobs, repositories, backup copy, agents and SureBackup.
• Day-to-day RMM alert remediation (NinjaOne preferred): AV/EDR health, disk space, services, offline devices.
• Windows patch troubleshooting: failed updates, servicing stack repair, WSUS/Update logs, third-party patching.
• Vulnerability remediation from scanner findings, with verification of fix.
• Windows Server, Hyper-V/VMware, storage and basic networking.
• Experience with object storage targets and immutability.
• Clear writing for tickets and client reports.

Responsibilities

• Triage and fix backup jobs daily across Veeam servers, agents and cloud copies.
• Remediate open NinjaOne alerts and fix root causes to stop re-alerting.
• Address AV/EDR health, disk space issues, and service outages.
• Patch failed updates and pending reboots; verify patch compliance.
• Remediate vulnerability findings and verify closure; report weekly.

Skills

MSP/IT ops experience

Veeam B&R experience

RMM alert remediation

Patch troubleshooting

Vulnerability remediation

Windows Server/Hyper-V/VMware

Documentation

Tools

NinjaOne

ScreenConnect

Hudu

Veeam B&R

Halo

Job description

The ProActive Technology Group is seeking a NOC Engineer - Backup, Alerts & Patch Remediation to work remotely part-time. The role ensures the health of managed client fleets by keeping backups restorable, fixing alerts promptly, and closing patch and vulnerability gaps.

ET business hours with occasional overnight checks and escalations form the schedule. You will triage backup jobs, remediate NinjaOne alerts, apply patches, and report on compliance.