Remote NOC Engineer: Backups, Alerts & Patch Remediation

The ProActive Technology Group; South Dakota; Remote; USD 30,000 - 35,000; Part time

Job summary

The ProActive Technology Group is seeking a NOC Engineer to own backups, alerts, and patch remediation for a remote, part-time role. You will triage backup jobs, fix issues via NinjaOne/ScreenConnect, run restore tests and enforce a 3-2-1 strategy across on-prem and cloud copies.

Responsibilities include remediation of RMM alerts, managing patch cycles and vulnerabilities, and producing audit-ready reports. Strong communication and credential hygiene are required.

Qualifications

• 3+ years in an MSP or IT ops role.
• Hands-on Veeam B&R: jobs, repositories, backup copy, agents and SureBackup.
• Day-to-day RMM alert remediation (NinjaOne preferred): AV/EDR health, disk space, services, offline devices.
• Windows patch troubleshooting: failed cumulative updates, servicing stack and component store repair (DISM/SFC), WSUS/Windows Update logs, and third-party patching.
• Vulnerability remediation from scanner findings, with a record of verifying the fix.
• Windows Server, Hyper-V/VMware, storage (NAS, iSCSI) and basic networking.
• Experience with object storage targets (Backblaze, Azure Blob, Cloud Connect), including immutability and quotas.
• Clear writing for both tickets and client reports.
• Disciplined credential handling. Must be able to pass a background check for CMMC access.

Responsibilities

• Backups: triage failed, missed and warning jobs daily across Veeam servers, agents and cloud copies.
• Remediate via NinjaOne/ScreenConnect to fix storage, repository, network, licensing and upgrade issues.
• Run scheduled and on-request restore tests (SureBackup, file/VM) and write audit-ready evidence.
• Enforce the PTG backup standard: 3-2-1 with a cloud copy, minimum retention, encryption, and no synthetic fulls that overrun storage.
• RMM alert remediation: fix root causes to stop re-alerting; tune conditions and thresholds.
• Patching and vulnerabilities: remediate failed patches, install out-of-band updates, patch scanner findings and verify clearance.
• General: own Halo tickets from alert to close with clear notes; produce daily/weekly/monthly reports; manage credentials in Hudu.

Skills

MSP/IT ops

Veeam B&R

NinjaOne

SureBackup

Patch remediation

Vulnerability mgmt

Hyper-V/VMware

Storage management

Documentation

Credential hygiene

Tools

Veeam B&R

VSPC

NinjaOne

ScreenConnect

Huntress

Halo

Hudu

Backblaze

Job description

The ProActive Technology Group is seeking a NOC Engineer to own backups, alerts, and patch remediation for a remote, part-time role. You will triage backup jobs, fix issues via NinjaOne/ScreenConnect, run restore tests and enforce a 3-2-1 strategy across on-prem and cloud copies.

Responsibilities include remediation of RMM alerts, managing patch cycles and vulnerabilities, and producing audit-ready reports. Strong communication and credential hygiene are required.