Remote NOC Engineer: Backups & Patch Remediation

The ProActive Technology Group; Arkansas; Remote; USD 30,000 - 35,000; Part time

Job summary

The ProActive Technology Group seeks an experienced NOC Engineer – Backup, Alerts & Patch Remediation to oversee the health of our managed client fleet. This remote, part-time role focuses on backups that run and restore reliably, actionable RMM alerts, and timely patch remediation.

You will handle a remediation backlog and ensure ongoing compliance with standards. Responsibilities include triaging backup jobs across Veeam, remediating NinjaOne alerts, patching Windows systems, and reporting on

Qualifications

• 3+ years in an MSP or IT ops role.
• Hands-on Veeam B&R: jobs, repositories, backup copy, agents and SureBackup.
• Day-to-day RMM alert remediation: AV/EDR health, disk space, services, offline devices.
• Windows patch troubleshooting: failed cumulative updates, servicing stack and component store repair, WSUS/Windows Update logs, third-party patching.
• Vulnerability remediation from scanner findings, with a record of verifying the fix.
• Windows Server, Hyper-V/VMware, storage and basic networking.
• Experience with object storage targets (Backblaze, Azure Blob), immutability and quotas.

Responsibilities

• Triage failed or warning backups daily and fix storage, repository, networking and licensing issues.
• Remediate open NinjaOne alerts and fix root causes to prevent re-alerts.
• Address AV/EDR health, disk space shortages, and perform required upgrades.
• Resolve server/VMware/Hyper-V alerts including datastore space and critical services.
• Manage device-offline alerts and distinguish real outages from false positives.
• Produce daily, weekly and monthly reports and maintain runbooks.

Skills

MSP experience

Veeam B&R

RMM remediation

Windows patching

Vulnerability remediation

Hyper-V/VMware

PowerShell

Tools

NinjaOne

ScreenConnect

Hudu

Backblaze

Azure Blob

Veeam

Job description

The ProActive Technology Group seeks an experienced NOC Engineer – Backup, Alerts & Patch Remediation to oversee the health of our managed client fleet. This remote, part-time role focuses on backups that run and restore reliably, actionable RMM alerts, and timely patch remediation.

You will handle a remediation backlog and ensure ongoing compliance with standards. Responsibilities include triaging backup jobs across Veeam, remediating NinjaOne alerts, patching Windows systems, and reporting on