Remote NEMT Dispatcher & Scheduling Specialist

Diamond Care Transportation; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

Diamond Care Transportation is seeking an operations dispatcher to manage daily NEMT scheduling and on-demand problem solving. You’ll build driver schedules, coordinate with brokers, and serve as the first point of contact for drivers, riders, facilities, and partners.

You will work directly with the owner, follow company policies, and handle day-to-day operations with calm, organized judgment. This is a remote position in the United States.

Qualifications

• Several years of NEMT experience or dispatch/scheduling
• Hands-on broker portals experience (MTM, Verida)
• Tech-savvy with new apps and custom tools
• Customer service experience
• Organized and calm under pressure with good judgement
• Clear communication with drivers, riders, and management
• Reliable home workspace with computer and internet

Responsibilities

• Build daily, weekly and monthly driver schedules ahead of time using scheduling tools
• Claim and manage trips on broker portals (MTM, Verida, and others)
• Dispatch and adjust trips in real time when riders cancel, drivers run late or schedules change
• Coordinate with drivers and ensure policy adherence
• Handle rider, facility and broker calls with good customer service
• Keep accurate trip records and documentation

Skills

NEMT experience

Dispatch scheduling

Broker portals

Tech-savvy

Customer service

Communication skills

Organized under pressure

Home workspace

Tools

MTM portal

Verida portal

Bambi

Deputy

Job description

Diamond Care Transportation is seeking an operations dispatcher to manage daily NEMT scheduling and on-demand problem solving. You’ll build driver schedules, coordinate with brokers, and serve as the first point of contact for drivers, riders, facilities, and partners.

You will work directly with the owner, follow company policies, and handle day-to-day operations with calm, organized judgment. This is a remote position in the United States.