Dispatcher & Scheduling Coordinator

Kenyan Edu; Washington (District of Columbia); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Remote work

Job summary

Diamond Care Transportation is seeking a Dispatcher & Scheduling Coordinator to build driver schedules, manage trips on broker portals, and dispatch in real time from a remote home office in the United States. You will respond to riders and drivers, enforce company policies, and collaborate with the owner to maintain smooth daily operations.

The role requires multiple years of NEMT or dispatch experience, comfort with broker portals like MTM and Verida, and strong customer service skills.

Qualifications

• NEMT dispatch or scheduling experience desired.
• Strong customer service background.
• Excellent communication and problem-solving under pressure.
• Comfort with learning scheduling tools and custom apps.

Responsibilities

• Build daily, weekly and monthly driver schedules using scheduling tools.
• Claim and manage trips on broker portals (MTM, Verida, etc.).
• Dispatch and adjust trips in real time as needed.
• Coordinate with drivers to ensure policy compliance.
• Handle rider, facility and broker calls with professional service.
• Record and maintain accurate trip records and documentation.

Skills

NEMT dispatch experience

Customer service

Clear communication

Tech-savvy

Tools

MTM

Verida

Bambi

Deputy

Job description

# Dispatcher & Scheduling CoordinatorDiamond Care TransportationRemote Full Time Remote Posted 6 hours agoShare this job:WhatsApp LinkedIn X Facebook Email#### Job DescriptionHeadquarters: United States URL: https://diamondcaretransportation.com About us Diamond Care Transportation provides non-emergency medical transportation (NEMT) across the DC Metropolitan area, including wheelchair-accessible trips, for broker partners. About the role This isn’t just answering phones and assigning trips. You’ll build driver schedules ahead of time, run the day-to-day operation, and be the first person to fix problems when they come up. Drivers and riders will come to you with questions, and you’ll be expected to know the answers, including our company policies. You’ll work directly with the owner, take direction from him, and carry it out with the drivers. It isn’t a supervisor title, but the role has real operational responsibility. What you’ll do Build daily, weekly and monthly driver schedules ahead of time using our scheduling tools Claim and manage trips on broker portals (MTM, Verida and others) Dispatch and adjust trips in real time when riders cancel, drivers run late or schedules change Coordinate with drivers throughout the day and make sure they follow company policy Handle rider, facility and broker calls with good customer service Fix problems first and escalate to the owner only when needed Keep accurate trip records and documentation What we’re looking for Several years of NEMT experience, dispatch or scheduling preferred Hands-on experience with broker portals such as MTM and Verida Tech-savvy: comfortable learning new apps and the custom tools the owner builds (we use Bambi, Deputy and more) Customer service experience Organized and calm under pressure, with good judgment about what to handle and what to escalate Clear communication with drivers, riders and management A reliable home workspace with a computer and internet This is a remote position. To apply: https://weworkremotely.com/remote-jobs/diamond-care-transportation-dispatcher-scheduling-coordinator